e2s Student Helpdesk system, part of e2s Retain, today powers Middlesex University's central helpdesk called UniHelp. It is the first stop for students to raise issues and address queries
Three software systems (Webhelpdesk, Touchpaper and Springshare) were replaced by e2s Student Helpdesk
With the implementation of e2s Student Helpdesk, IT services, Knowledge Management, Calendars, Reports and Dashboards became manageable under one integrated system
e2s Retain provides multi-channel communication (including Email, SMS, phone, student portal, etc.) facilities for students to raise issues, get resolutions and give feedback. Read More...