Use this powerful feature to empower your students, break the silos among campus departments, and elevate student experience. Students can raise issues or queries on the Service Desk via their mobile app anytime, anywhere. Your staff can collaborate, if needed, with other campus departments to resolve the issue or query. Students can track their issue status, view notes and also give feedback on and rate the resolution.
Service Desk can be used as a simple 'query resolution desk' or a deeper Case Management system with staff collaboration. Some of our larger university clients have been using Service Desk to be super responsive to their student issues, to make sure no issue falls through the cracks, and also to constantly learn about their student needs. Awards have been won for outstanding Customer Service and so were their students' hearts.
Watch the video to get a glimpse of Service Desk
Key features include:
Automatic assignment of queries to staff teams based on business rules
Unified 360 view of the student with a detailed communication history
Centralized notes and document management system
Various levels of confidentiality to access student information