Utilize this feature to enhance student support, break down silos between campus departments, and improve the overall student experience. Students can submit issues or queries through the Service Desk via their mobile app anytime, anywhere. Your staff can collaborate with other campus departments to address these issues, ensuring efficient resolution. Students can track their issue status, view notes, and provide feedback on and rate the resolution.
The Service Desk can function as a straightforward query resolution tool or as a more comprehensive Case Management system with staff collaboration. Many of our larger university clients use the Service Desk to respond promptly to student issues, ensuring no problem goes unresolved while gaining valuable insights into student needs. This approach has earned awards for exceptional customer service and strengthened connections with their students.
Watch the video to get a glimpse of Service Desk