FAQ Knowledge Base

Create categorized FAQs for student self-service and continuously expand the knowledge base. When a Service Desk issue or query becomes frequent, add it to the FAQs with a single-click approval workflow. Students can search the FAQ list by keyword to find relevant answers, rate the FAQs for relevance, or seamlessly raise a query with the Service Desk if they need further assistance.

Organize FAQs into categories such as Financial Aid, Scholarships, Housing, and more, allowing students to locate the information they need using keyword searches quickly. Students can see the most viewed FAQ and also rate the FAQ for relevance. The growing FAQ knowledge base is valuable institutional intellectual property and an essential tool for effective student self-service. New staff members can also leverage the FAQ knowledge base to get up to speed quickly.

• FAQ functionality has integrated intelligence and smart search capabilities
• Real-time stats on how students view FAQ to help campus promote self-service
• Increased occurrence of a Service Desk query is an obvious signal to add to the FAQ