Service Desk can be used as a simple 'query resolution desk' or a deeper Case Management system with staff collaboration. Some of our larger university clients have been using Service Desk to be super responsive to their student issues, to make sure no issue falls through the cracks, and also to constantly learn about their student needs. Awards have been won for outstanding Customer Service and so were their students' hearts.
See the video to get a glimpse of Service Desk
Key features include:
Automatic assignment of queries to staff teams based on business rules
Unified 360 view of the student with a detailed communication history
Centralised notes and document management system
Various levels of confidentiality to access student information